Know the story. Continue the conversation.
When messages are scattered across channels, your team spends time looking for details. BP10V Bots brings connected conversations into a shared workspace.
Ask about beta accessAn inbox your team can work through
Search and filter conversations, find those without an owner and see which need a reply. Statuses distinguish new messages, work in progress, conversations waiting on a customer and completed discussions.
Reply with the details at hand
Work with attachments, replies to individual messages and a library of saved responses. Internal notes preserve working context for teammates. Delivery status helps you notice messages that need attention.
Customer context in one profile
Contacts, tags, notes, delivery details, related conversations and orders live in a customer profile. Activity history provides context on earlier interactions. Permissions and assignments determine which records a teammate can access.