Multichannel CRM for chat commerce
Run chats, clients, orders, inventory, channels, analytics, and employees from one CRM.
BP10V Bots gives your team one controlled workspace for Telegram, Instagram, customers, order flow, warehouse stock, product publishing, reporting, and employee access. No spreadsheet chaos. No channel-by-channel guessing. One operating layer behind the revenue.
- Multichannel inbox with client and order context
- Telegram Mini App storefront without a separate website
- Inventory, async bulk actions, analytics, and scoped employee access
The real leak
The problem is not that your team lacks tools. The tools do not talk to each other.
One employee answers in Telegram. Another checks Instagram. Stock lives in a sheet. Orders are tracked manually. Managers ask for updates in chat. Customers repeat themselves. Nobody has the full context until something breaks. BP10V Bots pulls that workflow back into one CRM.
Operators answer with context
Dialogs, client records, files, and assignments stay in the same place.
Managers see the business moving
Workload, waiting chats, orders, stock, and channel health are visible without asking for reports.
Growth does not mean more tabs
The CRM is built around multiple channels, employees, and operational scopes from the start.
Multichannel Inbox
Every customer conversation in one operator workspace.
Your team can work with Telegram, Instagram, and future channels without jumping between separate tools. Dialogs, client context, assignments, statuses, files, replies, and history stay together, so operators answer faster and managers do not have to reconstruct what happened.
- Channel badges show where every dialog comes from
- Assign chats to employees without losing context
- Keep message history, attachments, and client data together
- Build around multiple channels, not one hardcoded integration
Telegram Mini App Storefront
Launch a store inside Telegram without building a website first.
Some businesses do not need a full ecommerce site on day one. They need a fast way to show products, let customers search, add items to cart, and start buying inside the channel where the conversation already happens.
- Create a customer-facing storefront inside Telegram
- Let customers browse products, search, and add items to cart
- Use CRM inventory as the operational product source
- Start selling before a separate website is ready
- Keep chats, products, stock, and orders connected
Inventory + Async Bulk Actions
Inventory built for real operations, not page-by-page clicking.
The warehouse module is a single source of truth for products, categories, stock, imports, and channel publishing. Bulk actions can run across filtered products asynchronously, so teams are not limited to the current pagination page.
- Import products and track batch progress
- Filter by category, channel, stock, status, and publication
- Select all filtered products, not only visible rows
- Run async bulk actions like publish, unpublish, make inactive, or archive
- Keep product data ready for multiple sales channels
Analytics
See what is happening before it becomes a problem.
Managers get a live view of workspace activity: visible clients, active dialogs, waiting chats, orders, channel status, inventory health, and team load. The dashboard is built for decisions, not vanity charts.
- Chat and order activity over time
- Status distribution for chats and orders
- Channel efficiency and health
- Inventory risks like low stock and unpublished products
- Team workload visibility
Channels / Integrations
Manage channels without tying the CRM to one channel.
BP10V Bots is designed as a multichannel CRM. Channel integrations can be configured, monitored, and managed from one place, with health status and operational controls visible to the team.
- Telegram and Instagram-ready structure
- Channel health and status visibility
- Manage connected channels from the CRM
- Built to expand without rebuilding the whole workflow
Employees / Scoped Access
Give employees the right access, not the whole business.
Team access is scoped. Employees can work inside the permissions they need while tenant data stays isolated. Managers control who can access chats, clients, orders, analytics, history, channels, and inventory.
- Employee accounts with clear permissions
- Scoped views for operational roles
- Manager-level visibility where needed
- Tenant isolation as an architectural baseline
- Safer delegation as the team grows
Architecture / Trust
Built as an operating system for chat commerce, not a patched-together inbox.
The product architecture matches the operational promise: tenant isolation, scoped employee access, async jobs for heavy inventory operations, normalized product data, and a multichannel foundation that can grow beyond the first connected channel.
Tenant isolation
Workspaces are separated by design, so each business operates inside its own controlled boundary.
Scoped views
Employees see the areas they need for the role instead of inheriting the whole company cockpit.
Async operations
Heavy inventory jobs can run in the background while the team keeps working.
Multichannel core
Chats, clients, orders, products, analytics, and channels share one operational model.
Stop managing chat commerce from disconnected tabs.
If customers write in chats, the system behind those chats should hold the client, order, stock, channel, analytics, and employee context. That is the CRM BP10V Bots is built to be.